Terms & Conditions
Please read carefully
When booking a property with us you are signing a contract. Bookings are accepted according to the following conditions:
Duration of stay
The duration of the stay will be arranged prior to booking according to your requirements. Bookings are from 16:00 hrs on the day of arrival to 12:00 noon.
Monday- Friday departures at Bath West House, Bath Townhouse 14 & 8 is 10.30 am unless otherwise agreed.
We require 50% of the total balance as a confirmation deposit. The deposit is non-refundable. The balance is payable 28 days prior to arrival. We accept payment by Bank transfer, or credit or debit card – payment can be made online via secure SagePay. We do not accept American Express cards or cheques.
Cancellation by Guest
So long as written notice of a cancellation is received not less than 4 weeks before the booking commencement date, you will not be liable to pay the outstanding balance. However, if notification of a cancellation is made within 4 weeks of the holiday commencement date you will be liable to pay the full balance, unless we are successful in re-letting the holiday. Every reasonable effort is made to re-let the apartment in the event of a short notice cancellation. There will be an administration charge of £50 to carry out any cancellation or amendment after the 4 week period.
Notification should be made by email or by post to Mr & Mrs A R Baker, 7 Upper Oldfield Park, Bath BA2 3JX. Email: firstname.lastname@example.org. We will confirm receipt of all cancellations by email.
We strongly recommend you take out holiday insurance to cover any possibility of you needing to cancel a booking with us.
Cancellation of booking by us;
If we have to cancel your booking in advance for any reason, you will be offered alternative dates or a credit to the same value for a future reservation. No refund applies. No additional compensation will be payable.
An example of this maybe an item like a maintenance issue we cannot solve prior to your arrival. Notification will be provided.
Further cancellation of booking
In the event that a stay or a particular Service is affected by any dispute, war or threat of war, riot, civil strife, government or political action, industrial dispute, pandemic, terrorist activity natural or nuclear disaster, fire or adverse weather conditions, closure of roads, airports or issues involving the safety of the members of the group or any other unusual and unforeseeable circumstances beyond Queensberry Estates’s control whose consequences could not have been avoided, even if all due care had been exercised or any event which even with all due care either party could not foresee or forestall (a “force majeure event”), then unless otherwise agreed in writing by the parties, the stay value and related Services shall be deemed to have been terminated without any liability to Queensberry Estates Ltd.
Any bookings made after 19th May 2020 will be given a 100% refund if UK Government restriction remain in place for the date of the booking.
We recommend that you take travel insurance that includes cover for any cancellation however it may be caused.
A credit/debit card number will be required to the amount of £250 for properties up to 9 people. For larger properties of 10 plus people the security deposit required is £500. This will be safely secured via SagePay. This is to cover for any unnecessary damage or excess cleaning or noise. No payment will be taken without prior discussion. If payment is made by bank transfer, credit card details will be required.
The property may not be sub-let.
Under no circumstances may more than the maximum number of persons, as stated on our website, occupy the property. We reserve the right to cancel the booking, without notice or a refund of sums paid, should this condition not be observed. We reserve the right to revoke any bookings from parties which may in our opinion (and at our sole discretion) be unsuitable for the property concerned. In this case all sums paid will be refunded in full.
Upon departure you are obliged to leave everything in a clean and tidy condition. Rubbish and recycling must be carried out as instructed in the individual property. However the house will be cleaned on your departure. You are requested not to wear outdoor boots or shoes in the property and stiletto heels are forbidden on the wooden floors. We reserve the right to issue an additional invoice if we consider that the property has been left in an unacceptably dirty condition.
If any damage is caused directly or indirectly to the building, fixtures, fittings, through your misuse or negligence we will require you to pay for all restoration and / or repairs that we consider necessary.
BATH WEST HOUSE
A hot tub is situated in the garden of the property. THIS IS NOT IN USE AND IS TO BE KEPT LOCKED AND COVERED AT ALL TIMES.
The house is in a quiet, residential area and the neighbours have a right to a peaceful nights sleep. Therefore all ‘party activities’ likely to cause a disturbance to neighbours must be kept indoors after 23.00 hrs and the large sliding doors closed. We have a cctv camera covering the garden which is set to record movement between 23.00 and 08.00 hrs.
The information on our website is given in good faith. We reserve the right to make changes at our discretion.
Domestic pets are only allowed in Bath View Two and Bath West House by prior arrangement.
Smoking shall not be allowed inside any part of the property. Smoking bins are provided outside the properties.
Linen & Services
There are no additional charges for linen, electricity, heating, gas and water services. Linen and towels will be changed for stays of more than 7 nights.
The Owner accepts no liability for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arrived out of, or in any way connected with the rental. If there is a provision of wireless broadband internet access the Owners accept no liability for constant coverage or high quality where technical problems are experienced. The information and description given on the web site is for guidance only. While every effort has been made to ensure accuracy, the Owner shall not be liable for any mis-description or incorrect information.
Rights of Entry
The Owner shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.
Every care is taken to ensure that the properties are presented to Customers to a high standard. Should the Customer at any time believe there is a problem, or a cause for complaint, the managing agent should be contacted immediately. This does not affect the Customer’s statutory rights.